SHIPPING

 

Shipping cost is calculated at checkout. Currently only shipping within mainland UK. Orders received prior to 6pm will normally be dispatched within the next two working days typically via Royal Mail service. Customers will receive an email notification when their package has been dispatched.

PACKAGING

 

All packaging used is fully biodegradable and food safe.

BILLING INFORMATION

 

All direct payment gateways offered by Wix.com and used by The Koji Kitchen adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

RETURNS, CANCELLATIONS & NON-DELIVERY

 

If you're unhappy with your delivery then please contact via email within seven working days after it's received. The items must be returned in their original condition and packaging within 14 days from the date of purchase. A refund to the value of your order minus any discounts and delivery charges will be offered. Ensuring the safe return of the package and postage cost will be the responsibility of the customer.

Unfortunately damage during transit can occasionally happen - if this occurs, please photograph the damage and send an email straight away and a refund will be offered.

FURTHER INFORMATION

 

If you have further questions about our T&Cs, please contact: info@thekojikitchen.com 

 

Trade customers

 

To become a retailer or order wholesale volumes please contact info@thekojikitchen.com for details, pricing and terms.